Delivery Policy

Thank you for choosing our small business for all your tabletop gaming needs! We are thrilled to offer UK & international delivery to bring our products to gamers around the world. Please review our delivery policy to understand how we handle shipping and delivery of your orders.

Shipping Methods: We utilize reliable international shipping services to ensure your orders reach you safely and efficiently. Our shipping methods include:

Standard UK Shipping with Royal Mail (1st Class or Tracked 48):
- Estimated Delivery Time: 1-2 Days
- Tracking Information: Tracking available for Tracked 48
- Cost: Calculated at checkout based on order weight and destination

Standard International Shipping with Royal Mail:
- Estimated Delivery Time: 1-2 weeks
- Tracking Information: Tracking available
- Cost: Calculated at checkout based on order weight and destination

Processing Time: Orders are typically processed within 1-3 business days of payment confirmation. During high-demand periods, processing times may vary, but we strive to get your order ready for shipment as soon as possible.

Shipping Rates: Shipping rates are calculated based on the total weight of your order and the destination country. You can view the shipping cost for your order during the checkout process before making a payment.

Customs and Import Taxes: Please note that international orders may be subject to customs duties, taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer. We recommend checking with your local customs office to understand any potential fees before placing your order.

Order Tracking: For orders shipped with tracking, you will receive a shipping confirmation email with a tracking number once your order has been dispatched. You can use this tracking number to monitor the status of your delivery.

Missing or Delayed Shipments: While we strive to ensure timely delivery of all orders, there may be unforeseen circumstances such as customs delays or shipping carrier issues that could cause delays. If your order is significantly delayed or if you believe it may be lost in transit, please contact us at propaintedstudios@email.com with your order number, and we will work with you to resolve the issue.

Changing Shipping Address: If you need to change the shipping address for your order, please contact us as soon as possible. Once an order has been shipped, we are unable to modify the delivery address.

Returns and Refunds: Please refer to our Returns and Refunds Policy for information on how to return items and request refunds. Keep in mind that return shipping costs for orders are the responsibility of the customer unless the return is due to an error on our part.

Contact Us: If you have any questions about our delivery policy or need assistance with your order, please don't hesitate to reach out to us at propaintedstudios@gmail.com. We are here to help!

Note: Our delivery policy is subject to change, and any updates will be reflected on this page. By placing an order with us, you agree to the terms outlined in this delivery policy.

Thank you for choosing our small business for your tabletop gaming needs. We appreciate your support!